pokerstars ABOUT FAQ
Deposit
How long does a deposit take to process? UPI and Paytm are instant; IMPS/NetBanking take 1-10 minutes. No fees—start playing right away!
Download App
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
Is the app available for both Android and iOS? Clarify device compatibility to avoid confusion.
What happens if I don’t meet the bonus wagering requirements? Clarify consequences to manage expectations.
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
How much data does app download use? About 15-30 MB. Use Wi-Fi to avoid charges—download now for instant bonuses!
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct link—fixed in minutes.
Each Bonus
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
What if I don't want the bonus? Yes, log in daily for ₹10-50 free credits. Streak bonuses up to ₹200!
What is the first deposit bonus? Get 37% extra up to ₹5,777 on your first deposit. Activate in "Bonuses" section.
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
Games
What is a payline in Slots? Winning lines across reels—more paylines mean more chances to win big!
Are games available in Hindi? Yes, interface and tutorials in Hindi—easy for Indian players to start.
Login & Register
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
Why is password reset after registration? Security feature—change anytime in settings. Strong passwords keep you safe.
Service & More
What should I do if I forget my account password? Click "Forgot Password" on the login page, enter your registered email or phone, and follow the reset link sent via SMS/email.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
Can customer support help with app installation issues? Yes, they guide you through APK installation for Android or troubleshoot iOS issues, ensuring compatibility.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
Can customer support assist with tax-related queries on winnings? Yes, they explain TDS (30% on winnings over ₹10,000) and guide on ITR filing for potential refunds.
How do I check the status of my support ticket? Use the ticket ID provided in the confirmation email to track updates via live chat or account dashboard.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
Withdraw
How do I withdraw my winnings? Go to "Withdrawal," select method (UPI/IMPS), enter amount, and confirm with OTP. Minimum ₹100.
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