pokerstars ABOUT FAQ

Deposit

How long does a deposit take to process?
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UPI and Paytm are instant; IMPS/NetBanking take 1-10 minutes. No fees—start playing right away!

Download App

Are there additional features in the app compared to the website?
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Is the app available for both Android and iOS?
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What happens if I don’t meet the bonus wagering requirements?
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How do I install the app after download?
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How much data does app download use?
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What if the app download link is broken?
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Each Bonus

How do I forfeit a bonus?
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What is a wagering requirement?
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What if bonus doesn't credit?
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What if I don't want the bonus?
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What is the first deposit bonus?
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Can I combine multiple bonuses?
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What is the cashback bonus percentage?
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Games

What is a payline in Slots?
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Are games available in Hindi?
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Login & Register

How do I register/Sign up?
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What if my password doesn't meet the requirements?
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Can I change my registered email or mobile number?
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What if I forgot the mobile number I used to register?
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How long does it take to verify my account?
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Why is password reset after registration?
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Service & More

What should I do if I forget my account password?
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How do I report a bug in the betting platform?
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Can customer support help with app installation issues?
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How do I verify my phone number with customer support?
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Can customer support assist with tax-related queries on winnings?
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How do I check the status of my support ticket?
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How do I report a technical issue with the mobile app?
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Withdraw

How do I withdraw my winnings?
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